Refund policy

Last Updated: [17/02/2025]

At Five Thirds Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the delivery date or in-person purchase date.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✔ The item must be unused, unworn, and unwashed.
✔ The item must be in its original condition with tags attached.
✔ The item must be returned in its original packaging.
✔ The return request must be made within 14 days of delivery (or purchase date for in-store purchases).

🚫 Non-Returnable Items:

  • Items that have been worn, washed, or altered.
  • Items without original tags or packaging.
  • Clearance or final sale items.
  • Custom-printed or personalized items.

2. Return Process

To initiate a return:

  1. Email us at [fivethirdsclothing@gmail.com] with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the item back to the return address provided.
  4. Once received and inspected, we will process your refund or exchange within 5-7 business days.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refund Process

✔ Once the returned item is inspected, refunds will be issued to the original payment method.
✔ Refunds may take 5-10 business days to appear in your account, depending on your bank.
✔ If the return is due to a defective or incorrect item, we will cover return shipping and issue a full refund or replacement.

🚨 Late or Missing Refunds:

  • If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at fivethirdsclothing@gmail.com].

4. Exchanges

  • Exchanges are only available for defective or damaged items.
  • If you need a different size or color, please return the item and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We will replace the item at no additional cost.

6. Contact Us

If you have any questions about our return policy, feel free to reach out:

📧 Email: [fivethirdsclothing@gmail.com]
📍 Address: [228 Ave S NJM 928194 New York, NY 10003]